When the 13,000 employees of long-term-care provider PruittHealth meet with patients, they can’t spend time troubleshooting technology issues. They need to count on quick IT support.
For years, however, they could only submit service requests and incidents via phone or email. That changed in early 2021, when the Norcross, Ga.-based organization upgraded from its aging IT service management platform to ServiceNow.
Employees can now log on to a cloud-based self-service portal to submit requests, get instant access to a knowledge base of articles and track the status of their pending incidents.…
How the Shift to Digitally Streamlined Workflow Helps Improve Care
