Island Hospital, in Anacortes, Wash., planned to upgrade its aging phone system in 2019. The hospital provides healthcare in a rural, seaside area in northwest Washington state and recognized the need to improve its telecommunications system to better serve its community.
“Our population is older,” says Network Engineer Shane Taylor. “They tend to want to use the phone to talk to someone, not use digital communications like email or patient portals. The availability of our phone system is a big deal. Even if it’s down for a short time, it’s a problem.”
The hospital used an older Nortel system…
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